🌱
NDIS participants
People with psychosocial disability working toward recovery, independence and a life that feels like their own.
Our story
See what support looks like in real life.
Who we support
Here for people — and the people around them.
Whether you're finding support for yourself, someone you love, or someone on your caseload — you're in the right place.
🧭
Support coordinators
Refer your participants to a support-worker team that works alongside you — clear communication, honest follow-through, and less chasing for you.
🤝
Families & guardians
Reassurance that the person you care about is supported by workers who genuinely know and value them.
💬
Clinicians & health professionals
Community-based psychosocial support that works alongside the care you provide and keeps momentum between appointments.
🏥
Hospitals & discharge planners
Reliable step-down support that helps people transition from inpatient care back into everyday community life.
🔗
Community services
A collaborative partner for housing, justice, employment and community organisations supporting shared clients.
What we do
Everyday support, done properly.
We provide the support workers — community support and in-home support — working as a team with your support coordinator and everyone already in the person's corner.
01
One-on-one support
Personal support built around each person's own goals — managing daily life with mental health challenges, at their own pace.
→
02
Community access & participation
Getting out into the world — hobbies, groups, volunteering, events — with a worker who makes it feel possible, not clinical.
→
03
Daily living & life skills
Cooking, budgeting, appointments, routines — practical, side-by-side skill building that grows real independence.
→
04
Social & recreational connection
Shared meals, group activities and community events that turn isolation into belonging — because connection is care.
→
05
Transport & appointments
Reliable support to get where life happens — health appointments, education, work, family and community.
→
06
Capacity building
Longer-term work on confidence, coping strategies and self-advocacy — so support needs shrink as capability grows.
→
Our approach
Relationships first. Always.
We're not a big, faceless provider. We match people with workers who fit — and then we protect that continuity, because trust is where progress starts.
01
We listen first
Before rosters and service agreements, we get to know the person — their story, their interests, what a good week actually looks like for them.
02
We match carefully
The right worker changes everything. We match on personality and shared interests, not just availability.
03
We show up, consistently
Same faces, reliable shifts, honest communication. When something changes, participants and coordinators hear it from us first.
04
We grow with you
Goals evolve. We review, adjust and celebrate progress — supporting people toward more independence, not more dependence.
For referral partners
Refer with confidence.
Support coordinators, clinicians and hospitals refer to us because we respond fast, communicate honestly, and deliver the support we promise.
You first
A person-centred approach — support shaped around the person, never a template
Bayside
Based in Brisbane's bayside — supporting the South East
1:1
One-to-one support, carefully matched — the right worker, every time
Step one
Get in touch
Send a referral or email us at management@reachsupports.com — we'll get back to you within a day.
Step two
A relaxed meet & greet
We'll organise a time to come and meet — no pressure, just a chance to answer your questions and see if we're the right fit.
Step three
Supports start smoothly
Happy to move forward? We sort the service agreement, assign your matched team, and get the first shift underway — keeping you in the loop throughout.
Start a referral →
Prefer to chat first? A two-line email works too — referrals@reachsupports.com
For participants & families
Support should feel like being known.
Choosing a provider is a big decision. Here's what you can expect from us — no jargon, no revolving door of strangers.
- ✓Workers matched to your personality and interests
- ✓The same familiar faces, week after week
- ✓Support built around your goals — not our roster
- ✓Family and guardians kept in the loop, your way
- ✓Easy to talk to — and easy to change things when life changes
📷 Image placeholder — participant & worker doing an everyday activity together (candid, warm, natural light)
Community
Real people. Real moments. Real life.
Support doesn't happen in an office. It happens at the pool, the café, the footy, the kitchen table — wherever life is.
Christmas party smiles
Thumbs up from the boys
Shared laughs
The whole Reach family
Party legends
Mates & belonging
Secret Santa moments
Festive catch-ups
Festive spirit
Around the table
Café catch-ups
Dinner together
← Drag to explore →
Ready when you are
Let's reach out together.
Make a referral, ask a question, or just have a chat about whether we're the right fit. A real person — not a call centre — will get back to you.
Contact us
Let's start a conversation.
Questions, referrals or just want to know if we're the right fit? Send us a message and a real person will get back to you.
- ✉Email us anytime at management@reachsupports.com
- ↺A real person reads and replies to every message — no call centres, no bots.
- ✓Making a referral? The referral form is the fastest way to start.
Feedback & complaints
Tell us how we're really doing.
Compliments, suggestions or complaints — we want to hear them all. Speaking up will never affect your supports, you can stay anonymous, and you're welcome to have a family member, friend or advocate help you at any step.
Step one
Tell us
Talk to your support worker or any of our team, email management@reachsupports.com, or use our feedback form — anonymously if you prefer.
Step two
We listen and act
We'll acknowledge your feedback promptly, look into it properly, keep you updated along the way, and work with you on a fair outcome.
Step three
More support if you need it
You can also contact the NDIS Quality and Safeguards Commission at any time — call 1800 035 544 or visit ndiscommission.gov.au. It's free, and you don't need to talk to us first.
Share your feedback →
Every piece of feedback goes to our management team — and complaints are always handled respectfully and confidentially.